Refund policy

Return & Refund Policy

Last Updated: August 2026

At MEBLE Z KLASĄ, we take great pride in designing and manufacturing handcrafted furniture of exceptional quality. Every product is carefully inspected before it leaves our workshop.

If, however, you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights, the return procedure, warranty coverage, and refund conditions.

Nothing in this Policy limits any mandatory consumer rights provided under the laws of the European Union or the Republic of Poland.

1. Right to Cancel

Consumers have the right to withdraw from a distance purchase agreement within 14 calendar days from the date of receiving the order, without providing a reason.

To exercise this right, you must notify us before the 14-day period expires.

meblezklasainpl@gmail.com

2. Return Conditions

To qualify for a return, the product must:

• be returned within the applicable return period;

• be in its original condition;

• show no signs of use beyond what is necessary to inspect its nature, characteristics, and functionality;

• preferably be returned in its original packaging.

Returns of products showing visible signs of use, damage caused after delivery, or misuse may be refused or may qualify only for a partial refund where permitted by applicable law.

3. Return Shipping Costs

Unless the return is due to a manufacturing defect or our error, the customer is responsible for the cost of returning the product.

We recommend contacting our Customer Support team before shipping any item back so that we can provide the correct return instructions.

4. Damaged, Defective, or Incorrect Products

If you receive a product that:

• has a manufacturing defect;

• was damaged during delivery;

• or does not match your order,

please contact us as soon as possible.

Your request should include:

• your order number;

• a description of the issue;

• photographs of the product;

• photographs of the packaging (if applicable).

After reviewing your claim, we may offer:

• a replacement product;

• repair of the product, where appropriate;

• or a full refund.

For approved claims involving manufacturing defects or shipping damage, MEBLE Z KLASĄ will cover all related shipping costs.

5. Warranty

We provide a warranty only for manufacturing defects.

The warranty does not cover:

• accidental damage;

• mechanical damage;

• improper assembly;

• misuse;

• normal wear and tear;

• damage caused after delivery by incorrect handling or maintenance.

6. Inspection of Returned Products

All returned products are inspected upon arrival.

If the returned item meets the conditions described in this Policy, we will proceed with the approved refund, replacement, or warranty service.

7. Refunds

Approved refunds are processed within up to 14 business days after we receive and inspect the returned product.

Refunds are issued using the same payment method that was used for the original purchase unless another method is agreed upon.

The time required for the funds to appear in your account depends on your payment provider or financial institution.

8. Exchanges

Customers may request an exchange instead of a refund, subject to product availability.

If the requested replacement product is unavailable, we will contact you to discuss alternative solutions.

9. Non-Returnable Products

Returns may be refused if the product:

• shows signs of use;

• has been damaged after delivery;

• has been altered or modified by the customer;

• has lost value due to improper handling.

These provisions do not affect any mandatory rights granted under applicable consumer protection laws.

10. Return Procedure

To return a product, please follow these steps:

1 Contact our Customer Support team.

2 Wait for return instructions.

3 Securely package the product.

4 Ship the product to the address provided by us.

5 Once received, we will inspect the item and notify you of the outcome.

11. Consumer Rights

Nothing in this Policy excludes or limits any statutory rights available to consumers under applicable laws of the European Union or the Republic of Poland.

Where local consumer protection laws provide greater protection, those laws shall prevail.

12. Contact Us

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact us.

MEBLE Z KLASĄ SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

meblezklasainpl@gmail.com

Phone

+48 794 278 728

Our Customer Support team will be happy to assist you throughout the process.